Famous Quality Quotes

Happy customer that comes back for more is worth 10 prospects.

-Out of the Crisis (W.Edwards Deming)

One gets a good rating for fighting a fire. The result is visible; can be quantified. If you do it right the first time, you are invisible. You satisfied the requirements. That is your job. mess it up, and correct is later, you become a hero. - Heard in a seminar

-Out of the Crisis (W.Edwards Deming)

One of the main effects of evaluation of performance is nourishment of short-term thinking and short-time performance.

-Out of the Crisis (W.Edwards Deming)

Adjustment of a process that is in statistical control, initiated on appearance of a fault item or a mistake, as it arose from an obvious immediate cause, will only create more trouble, not less. - Lloyd S. Nelson

-Out of the Crisis (W.Edwards Deming)

Mere allocation of huge sums of money for quality will not bring quality.

-Out of the Crisis (W.Edwards Deming)

Incidentally, 200 percent inspection, as usually carried out, is less reliable than 100 per cent inspection for the simple reason that each inspector depends on the other to do the job. Divided responsibility means that nobody is responsible.

-Out of the Crisis (W.Edwards Deming)

You can not inspect quality into a product. - Harold F. Dodge

Quality begins with the intent, which is fixed by management.

-Out of the Crisis (W.Edwards Deming)

Every body doing his best is not the answer. It is first necessary that people know what to do.

-Out of the Crisis (W.Edwards Deming)

Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer’s cost and price that the purchaser must pay.

-Out of the Crisis (W.Edwards Deming)

Being convinced one knows the whole story is the surest way to fail.

- Philip Crosby

If you can’t describe what you are doing as a process, you don’t know what you’re doing.

- W. Edwards Deming

Learning is not compulsory… neither is survival.

- W.Edwards Deming

The real measure of performance is not how you do at your best, but how you do at your worst.

The Ice Cream Maker

The costs of poor quality are tangible; they will cost you customers and money, and ultimately affect the success of your business.

The Ice Cream Maker

It is not enough to simply “do your best”. You must strive for perfection.

The Ice Cream Maker

Turn what you do every day out of necessity into something you love to do.

The Ice Cream Maker

A person who sees Quality and feels it as he works is a person who cares. A person who cares about what he sees and does is a person who’s bound to have some characteristics of Quality.

- Robert M. Pirsig

Zen and the Art of Motorcycle Maintenance: An Inquiry into Values

Profits are the result, the by-product of great service.

The Ice Cream Maker

If we really want to communicate a change in direction and a change in approach, what we need to do as senior managers is demonstrate that we are going to live by a new set of rules and play by these rules.

Today’s good concepts are good only for today.

Management has to lead and in some cases drag people along.

Change is a friend when we manage it; it is a disaster if we just change to change.

The only thing that is going to remain constant around here is the need for CHANGE!

Quality is about continuously rejecting the status quo.

Productivity goes up as quality goes up.

Human history of quality, cost and productivity shows, quality has thus figured far longer in the life of humankind than either cost or productivity.

A quality company has a culture which develops people, enables managers to guide effectively, and the staff feels that their efforts are worthwhile.

Defects are not free. Somebody makes them and get paid for making them .

Defects are caused by : - Lack of knowledge - Lack of proper facilities - Lack of attention

The bitterness of poor quality lingers long after the sweetness of meeting schedule.

Lies, white lies and statistics!

100% inspection is business suicide!

Quality is a multi-faceted body. It has to encompass the entire organisation .

Quality is a serious matter and should be treated that way.

Quality is in its essence a way of managing the organisation.

Quality improvement is the responsibility of everyone at all levels in the company rather than those of quality departments only.

Business survival now depends upon quality.

Quality means building the customer’s point of view into every aspect of a product from design to final recycling.

Quality is the battle ground of tomorrow!