Famous Quality Quotes

Happy customer that comes back for more is worth 10 prospects.

-Out of the Crisis (W.Edwards Deming)

One gets a good rating for fighting a fire. The result is visible; can be quantified. If you do it right the first time, you are invisible. You satisfied the requirements. That is your job. mess it up, and correct is later, you become a hero. - Heard in a seminar

-Out of the Crisis (W.Edwards Deming)

One of the main effects of evaluation of performance is nourishment of short-term thinking and short-time performance.

-Out of the Crisis (W.Edwards Deming)

Adjustment of a process that is in statistical control, initiated on appearance of a fault item or a mistake, as it arose from an obvious immediate cause, will only create more trouble, not less. - Lloyd S. Nelson

-Out of the Crisis (W.Edwards Deming)

Mere allocation of huge sums of money for quality will not bring quality.

-Out of the Crisis (W.Edwards Deming)

Incidentally, 200 percent inspection, as usually carried out, is less reliable than 100 per cent inspection for the simple reason that each inspector depends on the other to do the job. Divided responsibility means that nobody is responsible.

-Out of the Crisis (W.Edwards Deming)

Quality begins with the intent, which is fixed by management.

-Out of the Crisis (W.Edwards Deming)

Every body doing his best is not the answer. It is first necessary that people know what to do.

-Out of the Crisis (W.Edwards Deming)

Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer’s cost and price that the purchaser must pay.

-Out of the Crisis (W.Edwards Deming)