Famous Quality Quotes

A customer is the most important visitor on our premises.

He is not dependent on us. We are dependent on him.

He is not an interruption in our work. He is the purpose of it.

He is not an outsider in our business. He is part of it.

We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

- Mahatma Gandhi

Don’t let the internal customer take precedence over those with the real money.

There is only one valid purpose of business; to create a customer.

Every process in the organization has a customer- and without a customer, a process has no purpose.

While satisfied customers tend to be loyal customers, loyal customers are not always satisfied customers.

Real profits are generated by loyal customer- not just satisfied customers.

If we take care of customers and employees, everything else takes care of itself.

Change….. before your customers change their minds.

It costs six times as much to get a new customer as to keep a customer you already have.

If you keep your customer happy, they will keep you in business.

The first priority objective of a company should be focused on customers satisfaction rather than profitability.

Customer satisfaction is a measure of product quality .

Quality requirements need to be continuously upgraded to meet customers’ needs.

Quality is not asserted by the supplier; it is perceived by the customer.

Quality, to a great degree, is what the customer says it is.

The customer is always right.

The customer is boss - There never has been… there is not now… and there never will be any boss but the customer. He is the one boss you must please. Everything you own… he has paid for. He buys your home, your cars, your clothes. He pays for your vacations and puts your children through school. He will give you every promotion you will ever obtain during your lifetime… and he will discharge you if you displease him. - “Earl Nightingale”

It is not enough anymore to merely satisfy the customer- Customer must be delighted.

If things are not started with the customer, they may well end without the customer!

If you are not customer driven, you may well be driven out of business!

Happy customer that comes back for more is worth 10 prospects.

-Out of the Crisis (W.Edwards Deming)

Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer’s cost and price that the purchaser must pay.

-Out of the Crisis (W.Edwards Deming)

The costs of poor quality are tangible; they will cost you customers and money, and ultimately affect the success of your business.

The Ice Cream Maker

Quality means building the customer’s point of view into every aspect of a product from design to final recycling.