Famous Quality Quotes

It is a funny thing about life; if you refuse to accept anything but the best, you will often get it.

Watch your thoughts; they become words.

Watch your words; they become actions.

Watch your actions; they become habits.

Watch your habits; they become character.

Watch your character; it becomes your destiny.

Customer satisfaction is a measure of product quality .

Quality requirements need to be continuously upgraded to meet customers’ needs.

Quality is not asserted by the supplier; it is perceived by the customer.

Quality, to a great degree, is what the customer says it is.

You never get a second chance to make a good first impression.

Quality is about continuously rejecting the status quo.

Mere allocation of huge sums of money for quality will not bring quality.

-Out of the Crisis (W.Edwards Deming)

Quality begins with the intent, which is fixed by management.

-Out of the Crisis (W.Edwards Deming)

Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer’s cost and price that the purchaser must pay.

-Out of the Crisis (W.Edwards Deming)

The real measure of performance is not how you do at your best, but how you do at your worst.

The Ice Cream Maker

The costs of poor quality are tangible; they will cost you customers and money, and ultimately affect the success of your business.

The Ice Cream Maker

It is not enough to simply “do your best”. You must strive for perfection.

The Ice Cream Maker

A person who sees Quality and feels it as he works is a person who cares. A person who cares about what he sees and does is a person who’s bound to have some characteristics of Quality.

- Robert M. Pirsig

Zen and the Art of Motorcycle Maintenance: An Inquiry into Values

Profits are the result, the by-product of great service.

The Ice Cream Maker

Quality is about continuously rejecting the status quo.

Productivity goes up as quality goes up.

Human history of quality, cost and productivity shows, quality has thus figured far longer in the life of humankind than either cost or productivity.

A quality company has a culture which develops people, enables managers to guide effectively, and the staff feels that their efforts are worthwhile.

The bitterness of poor quality lingers long after the sweetness of meeting schedule.

Lies, white lies and statistics!

Quality is a multi-faceted body. It has to encompass the entire organisation .

Quality is a serious matter and should be treated that way.

Quality is in its essence a way of managing the organisation.

Quality improvement is the responsibility of everyone at all levels in the company rather than those of quality departments only.

Business survival now depends upon quality.

Quality means building the customer’s point of view into every aspect of a product from design to final recycling.

Quality is the battle ground of tomorrow!

Quality is in the eye of the beholder

quality wins

Quality is Free