Norman Bodek is president of PCS Press, a Vancouver, Washington, publishing, training, and consulting company. He discovered and published the works of the truly great Japanese manufacturing geniuses: Dr. Shigeo Shingo and Taiichi Ohno, the inventors of the Toyota Production System now called JIT and Lean manufacturing and many others. From his numerous trips to Japan he introduced to the western world the Kaizen Blitz, SMED, TPM, QFD, Hoshin Kanri, Poka-Yoke, Visual Factory and other new manufacturing methodologies that have helped companies improve their quality, and productivity. In 1988 he initiated the Shingo Prize for Manufacturing Excellence with Professor Vern Buehler at Utah State University.Most recently he co-authored a book with Bunji Tozawa titled The Idea Generator – Quick and Easy Kaizen. The Quick and Easy Kaizen system recognizes that every worker has hidden creative talent locked inside. This system becomes a powerful tool for management to bring forth lots and lots of small but significant improvement ideas from all their employees. The employee becomes empowered to make changes to improve customer service, to make their worker easier and more fun, to improve quality, to reduce costs, and to improve safety. And it works!
Through newsletters, books and 50 industrial study missions to Japan Norman discovered, brought over, had translated and popularized many of the Japanese quality tools, techniques, and technologies that transformed American industry in the mid 1980′s and 1990′s.
Norman has been a frequent instructor and speaker on customer service, productivity, quality and process improvement for organizations including the American Management Association, President Reagan’s Productivity Conference, Institute of Industrial Engineers, American Society for Quality, as well as at hundreds of conferences, seminars, and in plant training events.
Norman, holds a BA from New York University, has written numerous articles and editorials on manufacturing, productivity, quality, and customer service.
Reference : http://www.pcspress.com
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