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Key Dates:
1951 - publishing “Quality Control Handbook”
mid 50’s - Like Deming, traveled to Japan to conduct top and middle level executive seminars
Key Contributions:
Specializing in managing for quality, he has authored hundreds of papers and 12 books, including Juran’s Quality control handbook , Quality Planning and Analysis, and Juran on Leadership for Quality.
Juran’s trilogy:
is an approach to cross functional management that is composed of three managerial processes: planning, control, and improvement
Quality planning:
This is the activity of developing the products and processes required to meet customer’s needs. It involves a series of universal steps which can be abbreviated as follows:*Establish quality goals
*Identify the customers- those who will be impacted by the efforts to meet the goal.
*Determine the customers’ needs
*Develop product features that respond to customers’ needs
*Develop processes that are able to produce those product features
*Establish process controls, and transfer the resulting plans to the operating forces
Quality control:
This process consists of the following steps:*Evaluate actual quality performance
*Compare actual performance to quality goals
*Act on the difference
Quality improvement:
This process is the means of raising quality performance to unprecedented levels (”breakthrough”). The methodology consists of a series of universal steps:*Establish the infrastructure needed to secure annual quality improvement.
*Identify the specific needs for improvement -the improvement projects
*For each project establish a project team with clear responsibility for bringing the project to a successful conclusion
*Provide the resource, motivation, and training needed by the team to:
1.Diagnose the cause
2.Stimulate establishment of remedies
3.Establish controls to hold the gains
Cost of quality:
The cost of quality, or not getting it right first time, Juran maintained should be recorded and analysed and classified into failure costs, appraisal costs and prevention costs.
- Failure costs
Scrap, rework, corrective actions, warranty claims, customer complaints and loss of custom- Appraisal costs
Inspection, compliance auditing and investigations- Prevention costs
Training, preventive auditing and process improvement implementation
Juran proposes 10 steps to quality improvement:
- Build awareness of the need and opportunity to improve
- Set goals for that improvement
- Create plans to reach the goals
- Provide training
- Conduct projects to solve problems
- Report on progress
- Give recognition for success
- Communicate results
- Keep score
- Maintain momentum
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