Ellen Domb is the President of The PQR Group, a consulting firm specializing in helping organizations maximize customer satisfaction, productivity and profits through strategic management of quality and technology. She has been a Director of the Aerojet Electronic Systems Division with specific responsibility for Total Quality Management implementation. She guided Aerojet and many of its suppliers in developing and using systems to improve the quality of their processes, products and services, shorten development time for new products and services, and achieve dramatic increases in customer satisfaction through continuous process improvement.
Dr. Domb’s academic background ranges from Stanford University’s Executive Management Program to a Ph.D. in physics from Temple University and a bachelor’s degree from MIT. She is a founding board member and Judge for the California Council on Quality and Service. She is a charter member of the Quality Function Deployment Institute, co-founder of The TRIZ Institute, and editor of The TRIZ Journal, http://www.triz-journal.com.
Dr. Domb speaks frequently to business and professional groups on the impact of TQM on organizations and on accelerating new product development using TRIZ and quality function deployment. She is an instructor for San Diego State University, The Claremont Graduate School, George Washington University, GOAL/QPC, and The American Supplier Institute. She is the co-author of Beyond Strategic Vision, Strategic Planning that Makes Things Happen, Management Readings in TQM, Developing Your Concurrent Engineering Plan, The Voice of the Customer: Find it! Use it! and of courses and papers on the applications of quality function deployment and TRIZ.
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Using TRIZ to Overcome Contradictions – pdf
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